Privacy Policy

1. Information we collect

To provide PhotoIns features, we may collect personal information directly from you and technical information generated when you use the platform.

If you choose not to provide certain information, some features may be unavailable or may not function properly.

• Account information, such as email address, verification records, password hash, and authentication metadata.
• Order and payment metadata required for purchase processing, invoicing, refunds, and anti-fraud controls (card details are processed by payment providers).
• User content, including uploaded images, prompts, task parameters, and generated outputs.
• Device and network information, such as IP address, browser type, device identifiers, and access timestamps.
• Operational logs and interaction data used for service stability, abuse prevention, and support troubleshooting.

2. How we use your information

We process personal information only for specific and legitimate purposes related to service delivery, security, and legal compliance.

Depending on context, legal bases may include contract performance, legitimate interests, legal obligations, and your consent where required.

• Creating and managing user accounts, authentication, session control, and account safety.
• Executing image processing workflows and delivering resulting files to your account or temporary session.
• Handling payments, subscription and order records, customer support, and after-sales requests.
• Monitoring system performance, debugging errors, preventing abuse, and reducing fraud risks.
• Complying with legal requests, dispute handling, and enforcing applicable terms and policies.

3. Sharing and disclosure

We may share necessary personal information with trusted service providers that support PhotoIns operations, including cloud storage, compute, payment, email delivery, analytics, and security services.

We may disclose information when required by applicable law, lawful requests, or when necessary to protect rights, safety, and platform integrity.

• We do not sell personal information.
• Service providers may process personal information only under contractual restrictions and for agreed service purposes.
• In merger, acquisition, financing, or asset transfer scenarios, relevant data may be transferred subject to legal safeguards.
• Where feasible, we apply data minimization, role-based access controls, and logging for shared processing activities.

4. Storage and security

We adopt reasonable technical and organizational measures to protect personal information, including encrypted transport, restricted access, monitoring, and operational controls.

We retain information only for as long as needed for service operation, legal obligations, dispute resolution, and enforcement of agreements.

Data may be processed or stored in jurisdictions where our infrastructure providers operate. We apply safeguards required by applicable data protection laws.

• Security controls may include access management, environment isolation, and activity logging.
• When retention is no longer necessary, data is deleted or anonymized within a reasonable operational period.
• No internet system is absolutely secure; users should also protect account credentials and device security.
• If a material security incident occurs, we will take remedial actions and notify affected users where legally required.

5. Retention and deletion

You may request account data deletion by contacting us. We will process requests in accordance with applicable law and technical feasibility.

For temporary or non-member processing flows, certain files and orders may be automatically deleted after configured retention windows.

Some records may be retained when required for legal compliance, dispute handling, fraud prevention, or financial auditing.

6. Your rights

Subject to applicable law, you may contact us to exercise privacy rights related to your personal information.

For security, we may verify your identity before processing a request and may decline requests that are unlawful, abusive, or technically infeasible.

• Request access to personal information we hold about you and obtain a copy where applicable.
• Request correction of inaccurate or incomplete data.
• Request deletion, restriction, or consent withdrawal for eligible processing activities.
• Request account closure and session revocation, subject to necessary legal retention requirements.

7. Children's privacy

PhotoIns is intended for adults and is not directed to children under the age required by applicable law.

If we become aware that personal information of a minor was collected without valid authorization, we will take reasonable measures to delete such information promptly.

8. Policy updates

We may update this Privacy Policy from time to time as our services, legal requirements, or data practices evolve.

Material updates will be published on this page with an updated effective date. Continued use of PhotoIns after updates indicates acceptance of the revised policy.

9. Cookies and similar technologies

PhotoIns may use cookies or similar technologies to keep sessions active, remember preferences, improve performance, and measure service reliability.

You can manage cookies through browser settings. Disabling cookies may impact sign-in, session continuity, or other service functionality.

• Essential cookies: required for authentication, security checks, and core website operations.
• Functional cookies: used to remember language and interface preferences.
• Analytics signals: used in aggregated form to understand feature usage and improve product stability.